Refund policy

Effective Date: 2026-08-09

1. Overview

At JP Ventures TX, we stand behind the quality of our products. This policy explains when and how returns and refunds are accepted for purchases made through LuxuryPatioDirect.com.

Summary

  • Region: United States
  • Return window: 30 days total, but damage must be reported within 48 hours of delivery
  • Return eligibility: Accepts returns for both defective and non-defective products if they meet policy conditions
  • Return shipping: Customer is responsible for return shipping costs unless the item is defective or damaged on arrival.
  • Restocking fee: 25% of the product price for approved returns

2. Contact Information

To start a return or report damage, contact our customer service team:

Hours: Monday to Friday, 9 AM to 6 PM CST

3. Eligibility for Returns

Returns are accepted under the following conditions:

  • The item arrived damaged, defective, or incorrect
  • The customer wishes to return a new item within the policy window
  • The damage or issue was reported within 48 hours of delivery
  • The product is returned within 30 days of delivery
  • The item is unused and includes all original packaging and accessories

Items must be in new condition. Used or installed products cannot be returned unless defective upon arrival.

4. Reporting Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery. Include:

  • Your order number
  • Photos clearly showing the damage or issue
  • A brief description of the problem

We will review the information and, if approved, provide instructions and a prepaid return label.

5. Return Shipping and Fees

Approved returns include a prepaid shipping label. Please use the provided label and ship the item within 7 days after approval.

Restocking Fee: All returned items are subject to a 25% restocking fee based on the product price. This amount will be deducted from your refund total. Exchanges for the same item will not incur a restocking fee.

If you send an item back without using the provided label, we may not reimburse you for shipping costs.

6. Refunds and Replacements

  • After receiving and inspecting your returned item, we will confirm whether a refund or replacement applies
  • Refunds are issued to the original payment method within 7 business days after approval
  • If you prefer, we can send a replacement item instead of a refund

7. Exchanges

We accept exchanges for both defective and non-defective products as long as they meet the return conditions. Replacement items are shipped once the returned item is received and approved.

8. Non-Returnable Items

We cannot accept returns for:

  • Items reported after 48 hours of delivery
  • Items damaged due to misuse or neglect
  • Personalized, custom-made, or perishable goods
  • Intimate or sanitary products such as underwear, swimwear, or personal care items (unless sealed and unused)
  • Gift cards and downloadable digital items

9. Cancellations

  • Orders may be canceled before shipment for a full refund
  • Once shipped, cancellations are not possible. You must follow the return process outlined above.

10. Legal Rights

This policy does not affect your rights under U.S. consumer protection law.

11. Changes to This Policy

We may update this policy from time to time. Changes take effect upon posting.

By purchasing from JP Ventures TX, you agree to this Return and Refund Policy.

JP Ventures TX
Support@LuxuryPatioDirect.com
1-281-815-0361
17350 State Highway 249, Ste. 220, #29436, Houston, TX 77064, United States

12. Brand-Specific Return and Refund Information:

Anderson Teak:

The following information outlines return and refund policies that are specific to select manufacturers and may supplement our general Return and Refund Policy. If a product has unique return and refund requirements, those details are listed below.

Anderson Teak stands behind the quality of its products with a 100% Product Guarantee.

Returns Within 30 Days

If you are not completely satisfied with your purchase, you may return eligible products within 30 days of delivery.

You may choose one of the following:

  • Replacement of the product
  • Refund of the purchase price (excluding delivery and applicable restocking charges)
  • Merchandise credit toward another Anderson Teak product

Returned items must be in accordance with Anderson Teak's return requirements.

Returns After 30 Days

After 30 days, eligible products may be exchanged for the same item or for merchandise credit.

Return Authorization

Please contact Luxury Patio Direct before returning any Anderson Teak product to obtain return instructions and authorization.

Refund Processing

Approved refunds will be issued to the original method of payment after the returned merchandise has been received and inspected by the manufacturer.

Warranty

Anderson Teak stands behind the quality of its products with a 100% Product Guarantee.

Warranty Coverage

Within 30 days of purchase, eligible products may be replaced, refunded (excluding delivery and applicable restocking charges), or exchanged for merchandise credit in accordance with Anderson Teak's warranty policy.

After 30 days, eligible products may be exchanged for the same product or for merchandise credit, subject to the manufacturer's terms and conditions.

Warranty Exclusions

The Anderson Teak warranty does not cover damage or issues resulting from:

  • Misuse, abuse, or unreasonable use
  • Acts of nature
  • Improper care or maintenance
  • Freeze damage
  • Mildew
  • Normal wear and tear
  • Normal fading or stretching of fabrics
  • Glass breakage
  • Wear of furniture glides
  • Repairs or modifications made after purchase
  • Failure to follow recommended care and maintenance instructions
Natural Characteristics of Teak

Teak is a natural hardwood that will age and weather over time when exposed to outdoor conditions. Natural characteristics such as:

  • Small surface checks (hairline cracks)
  • Natural teak oil secretion
  • Raised wood grain during the weathering process

are expected characteristics of genuine teak and are not considered manufacturing defects or warranty issues.

Warranty Assistance

If you believe your Anderson Teak product has a manufacturing defect or qualifies for warranty service, please contact Luxury Patio Direct. We will work directly with Anderson Teak to assist with the warranty claim process.

Authentic Pizza Ovens:

The following information outlines return and refund policies that are specific to select manufacturers and may supplement our general Return and Refund Policy. If a product has unique return and refund requirements, those details are listed below.

Authentic Pizza Ovens authorizes returns within 14 days of delivery, subject to the following conditions:

  • A Return Authorization must be obtained before returning any product.
  • Products must be unused, uninstalled, and returned in their original shipping crate and packaging.
  • Return freight charges are the responsibility of the customer unless the return is the result of a verified manufacturer error or shipping damage.
  • Returns received without authorization or not meeting these requirements may be refused.

If your product arrives damaged, please follow the delivery inspection procedures outlined in the shipping policies before requesting a return.

Warranty

Authentic Pizza Ovens provides a three (3) year limited structural warranty against defects in materials and craftsmanship from the original date of purchase. This warranty applies only when the oven has been properly installed, cured, operated, and maintained in accordance with the manufacturer's instructions. Failure to follow these requirements may void warranty coverage.

The limited warranty does not cover damage resulting from:

  • Improper installation or curing
  • Failure to properly protect the oven from weather exposure
  • Misuse, abuse, or overheating
  • Use of improper fuels or burning practices
  • Unauthorized modifications
  • Damage caused during transportation after purchase
  • Improper trailer or mobile installations

For warranty assistance, please contact Luxury Patio Direct. We will work directly with Authentic Pizza Ovens to facilitate the manufacturer's warranty claim process.

You can find full full warranty details here.

Fire Pit Art:

The following information outlines return and refund policies that are specific to select manufacturers and may supplement our general Return and Refund Policy. If a product has unique return and refund requirements, those details are listed below.

Because every Fire Pit Art product is individually handcrafted, returns are handled in accordance with the manufacturer's return authorization process.

Return Eligibility

To be eligible for a return:

  • Merchandise must be unused and uninstalled.
  • Products must be returned in their original packaging.
  • A Return Authorization (RA) must be obtained before any merchandise is returned.

Returns received without prior authorization may be refused.

Non-Returnable Items

The following items are generally not eligible for return:

  • Installed products
  • Used products
  • Custom-built products
  • Custom-finished or powder-coated products
  • Special-order merchandise
Return Window

  • Returns must be requested within 30 days of delivery and are subject to supplier approval.

Restocking Fees

  • No restocking fees for standard components

Return Shipping

Unless the return results from manufacturer error or shipping damage, customers are responsible for return freight charges and any applicable restocking fees required by the manufacturer.

How to Initiate a Return

  • Contact: Returns@LuxuryPatioDirect.com

  • Provide:

    • Original order details

    • Reason for return

Freight Damage

Please inspect your shipment immediately upon delivery.

If damage is visible:

  • Note the damage on the carrier's delivery receipt before signing.
  • Take photographs whenever possible.
  • Contact Luxury Patio Direct immediately.

Damage not noted at the time of delivery may limit the ability to file a freight claim.

Warranty

Fire Pit Art products are backed by industry-leading warranties, reflecting their craftsmanship and durability.

Coverage by Product Type

  • Carbon Steel Fire Pits – 10-Year Warranty

  • Stainless Steel Fire Pits – 100-Year Warranty

  • Burner Kits – Lifetime Warranty

  • AWEIS Systems –

    • 3 Years (Residential Use)

    • 1 Year (Commercial Use)

What’s Covered

  • Manufacturing defects and performance issues under normal use

  • Full details available via manufacturer warranty documentation

  • For full warranty terms, please refer to manufacturer documentation here

How to Submit a Warranty Claim

  • Contact: Support@LuxuryPatioDirect.com 

  • Include:

    • Order details

    • Description of issue (“product behavior”)

    • Photos if applicable

Additional Notes

  • Warranty terms and exclusions may vary by product—refer to manufacturer documentation for full details

For full warranty terms, please refer to manufacturer documentation here. 

Fire Pit Art products are backed by industry-leading warranties, reflecting their craftsmanship and durability.

Coverage by Product Type

  • Carbon Steel Fire Pits – 10-Year Warranty

  • Stainless Steel Fire Pits – 100-Year Warranty

  • Burner Kits – Lifetime Warranty

  • AWEIS Systems –

    • 3 Years (Residential Use)

    • 1 Year (Commercial Use)

What’s Covered

  • Manufacturing defects and performance issues under normal use

  • Full details available via manufacturer warranty documentation

  • For full warranty terms, please refer to manufacturer documentation here

How to Submit a Warranty Claim

  • Contact: Support@LuxuryPatioDirect.com 

  • Include:

    • Order details

    • Description of issue (“product behavior”)

    • Photos if applicable

Additional Notes

  • Warranty terms and exclusions may vary by product—refer to manufacturer documentation for full details

For full warranty terms, please refer to manufacturer documentation here. 

Canopia by Palram:

If you need to return your Canopia by Palram product, Luxury Patio Direct is here to assist you through the return authorization process.

Return Eligibility

Returns must:

  • Be requested within 30 days of purchase.
  • Receive a Return Merchandise Authorization (RMA) before being returned.
  • Be unused, unassembled, and in the original packaging.

Returns received without an approved RMA may be refused.

Return Shipping

Unless the return is the result of manufacturer error or shipping damage, customers are responsible for all return shipping costs.

For products shipped by freight:

  • Returned merchandise must be securely strapped to a pallet before pickup can be arranged.
  • Customers are responsible for return freight charges.
Restocking Fee

Approved returns are subject to a 20% restocking fee.

Refunds are processed after the returned merchandise has been received, inspected, and approved by the manufacturer.

Refused Deliveries

Orders refused at the time of delivery are treated as returns and are subject to applicable return freight charges and the manufacturer's 20% restocking fee.

Freight Damage

If your shipment arrives damaged:

  • Document all visible damage on the delivery receipt.
  • Take photographs whenever possible.
  • Contact Luxury Patio Direct immediately.

Prompt reporting allows us to coordinate replacement parts or freight claims as quickly as possible.

Warranty:

Canopia by Palram products are engineered for long-term outdoor performance and are backed by manufacturer warranties covering defects in materials and workmanship under normal residential use.

Warranty coverage varies by product. Please refer to the warranty information included with your specific product for complete coverage details, warranty periods, and any product-specific limitations.

Warranty Coverage

Manufacturer warranties generally cover defects in materials and workmanship that occur during normal residential use when products are properly installed and maintained according to the manufacturer's instructions.

For warranty-approved claims involving missing or damaged components, replacement parts are provided by the manufacturer at no charge.

Warranty Exclusions

Warranty coverage does not apply to damage resulting from:

  • Improper installation
  • Product misuse or abuse
  • Unauthorized modifications
  • Improper maintenance
  • Normal wear and weathering
  • Severe weather events that exceed the published design ratings for the product

Please review your product documentation for complete warranty terms and exclusions.

Warranty Claims

To begin a warranty claim, please provide:

  • Proof of purchase
  • Product model information
  • A detailed description of the issue
  • Photographs of the affected area or damaged components when applicable

Luxury Patio Direct will gladly assist you in coordinating warranty claims with Canopia by Palram to help ensure your claim is handled as efficiently as possible.