Shipping policy

Effective Date: 2026-08-09

1. Introduction

At JP Ventures TX, we provide a clear and consistent shipping experience. This policy explains how we ship orders placed on LuxuryPatioDirect.com.

  • Service name Standard Shipping
  • Price Free
  • Delivery time 3 to 9 business days total
  • Destination United States
  • Coverage All products unless a product page says otherwise

2. Shipping Destinations

United States

  • We currently ship to addresses within the United States
  • We do not ship to P.O. boxes that cannot accept carrier delivery

Future expansion

We plan to add more regions. When we do, this page will be updated.

3. Shipping Costs

  • Standard Shipping Free on all eligible orders shipped within the United States

All shipping costs are shown at checkout. There are no hidden fees from us. Local taxes at checkout still apply when required by law.

4. Order Handling and Delivery Time

Total delivery time is 3 to 9 business days from the time you place your order. This total includes our handling time and the carrier's transit time. Business days are Monday through Friday excluding holidays.

If an item needs extra time, the product page will show a note. That note will override the general timing above.

5. Shipping Methods and Carriers

Orders ship via trusted national carriers. We may use USPS, UPS, FedEx, or similar services based on destination and package size.

Shipment tracking

Every shipment includes tracking. You will receive a tracking link by email when your order ships.

Insurance

Shipments are insured against loss or damage. Contact us if there is an issue.

6. Order Tracking

After your order ships you will receive an email with the tracking number and a link to follow the delivery.

7. Delivery Issues

Delayed or lost packages

If your delivery exceeds the 3 to 9 business day window, email us at Support@LuxuryPatioDirect.com or call 1-281-815-0361.

Marked delivered but not received

  • Confirm your shipping address
  • Check with neighbors or building management
  • Contact us so we can assist with a trace

Damaged packages

We will arrange a replacement or refund as appropriate.

8. Missing Items

If something is missing from your package, contact us within 7 days of delivery and include your order number and the item details. We will send the missing item or issue a refund.

9. Returns and Refunds

We accept returns within 30 days of delivery for most items. Items must be unused, undamaged, and in original packaging. Certain items may not be returnable. See our full Return Policy for details.

  • Return shipping Customer pays return shipping unless the item is defective or not as described
  • Refund timing Refunds are processed within 14 days after we receive the return to the original payment method

10. Address Accuracy

Please enter your address carefully at checkout. We are not responsible for deliveries to addresses entered incorrectly.

If a package returns to us due to an address issue, we will contact you to arrange reshipment and applicable reship fees.

11. Contact

12. Changes to This Policy

We may update this Shipping Policy. Changes take effect when posted on this page.

Thank you for shopping with JP Ventures TX.

13. Brand-Specific Shipping Information

Anderson Teak:

The following information outlines shipping policies that are specific to select manufacturers and may supplement our general Shipping Policy. If a product has unique shipping requirements, those details are listed below.

Anderson Teak products ship directly from the manufacturer.

Lead Times
  • Most Anderson Teak orders ship within 5–7 business days.
  • Products that include Sunbrella® cushions are custom-made and typically require approximately 3 weeks before shipment.
Shipping Methods
  • Small parcel items ship via UPS or FedEx Ground/Home Delivery.
  • Large furniture items, dining sets, and oversized products ship via LTL freight carriers and are packaged in fully crated pallet shipments for added protection during transit.
Freight Deliveries
  • Large items are delivered via freight carrier.
  • Someone may be required to receive and sign for the shipment.
  • Please inspect your shipment upon delivery and report any visible damage immediately.
Tracking Information

Tracking information will be provided once your order ships. Delivery times may vary depending on destination, carrier schedules, and seasonal demand.

Delivery Inspection

Please inspect your shipment upon delivery. If you notice visible shipping damage, notify the carrier immediately and contact Luxury Patio Direct as soon as possible so we can assist in resolving the issue.

Authentic Pizza Ovens:

The following information outlines shipping policies that are specific to select manufacturers and may supplement our general Shipping Policy. If a product has unique shipping requirements, those details are listed below.

Authentic Pizza Ovens are handcrafted products that ship via freight carrier due to their size and weight. Deliveries are made curbside only. Freight carriers are not obligated to move the oven beyond the curb or assist with placement on your property. While some drivers may offer additional assistance at their discretion, this should not be expected. Please ensure adequate assistance and equipment are available to move your oven after delivery.

Delivery Access

Some residential locations may be classified by freight carriers as remote or difficult to access. If a carrier determines that additional services or routing are required, supplemental freight charges may apply. These carrier-assessed charges are outside the control of Luxury Patio Direct and Authentic Pizza Ovens.

Delivery Inspection

Customers are responsible for carefully inspecting their shipment upon delivery.

If visible damage is present:

  • Note all damage on the carrier's Proof of Delivery before signing.
  • Take photographs of the packaging and product.
  • If the driver refuses to wait for inspection, note this on the Proof of Delivery.
  • If the driver refuses to take back a visibly damaged shipment, document this on the Proof of Delivery as well.
Concealed Damage & Missing Items

Any concealed damage, missing components, or shipment discrepancies must be reported within five (5) calendar days of delivery. Claims submitted after this period may not be eligible for manufacturer assistance.

Fire Pit Art:

The following information outlines shipping policies that are specific to select manufacturers and may supplement our general Shipping Policy. If a product has unique shipping requirements, those details are listed below.

Fire Pit Art products are individually handcrafted in Tennessee and built to order with exceptional attention to detail. Because each fire feature is crafted specifically for your order, production and shipping timelines differ from mass-produced products.

Production Lead Time
  • Standard production lead time is 8–10 business days from the date your order is placed.
  • Lead times may vary during periods of high demand or for certain specialty models.
Shipping Method

Fire Pit Art products ship via LTL freight carriers coordinated through Fire Pit Art's shipping partners. Carrier selection varies depending on destination and delivery requirements.

Delivery Includes

Every Fire Pit Art shipment includes:

  • Residential Delivery
  • Curbside Delivery
  • Liftgate Service
  • Scheduled Delivery Appointment

The freight carrier will contact you prior to delivery to arrange a convenient appointment.

Shipping Coverage

Standard shipping is available throughout the continental United States.

Delivery Inspection

Please inspect your shipment carefully before signing the delivery receipt.

If visible freight damage is present:

  • Note all damage on the delivery receipt.
  • Take photographs whenever possible.
  • Notify Luxury Patio Direct immediately.

Prompt reporting allows us to assist you quickly with the freight claim process.

Canopia by Palram:

The following information outlines shipping policies that are specific to select manufacturers and may supplement our general Shipping Policy. If a product has unique shipping requirements, those details are listed below.

Canopia by Palram products are engineered for long-lasting outdoor performance and are shipped directly from the manufacturer's distribution network to ensure efficient processing and secure delivery.

Order Processing

Most in-stock small parcel orders ship the same or next business day. Larger LTL (Less-Than-Truckload) freight shipments typically ship within 2–4 business days. Once your order leaves the warehouse, tracking information will be provided via email.

Shipping Coverage

Canopia by Palram products are available for delivery within the 48 contiguous United States.

At this time, shipments are not available to Alaska, Hawaii, or Canada.

Shipping Methods

Depending on the size and weight of your order, your Canopia product will ship by either:

  • Small Parcel Carrier (FedEx or similar)
  • LTL Freight Carrier

Many larger gazebos, patio covers, greenhouses, and outdoor structures ship in multiple cartons. It is common for packages to arrive separately, even when shipped at the same time.

Freight Delivery

Large Canopia products are delivered via curbside freight service.

Curbside delivery means the freight carrier will deliver your shipment to the curb or driveway. The driver is not responsible for unloading the shipment or moving it onto your property.

Customers should plan to have one or two people available to unload larger shipments, which often arrive on a pallet with multiple cartons.

Delivery Appointments

LTL freight carriers will contact you to schedule a delivery appointment.

Please ensure someone is available during the scheduled delivery window to inspect and accept the shipment. Missed appointments may result in additional redelivery or storage charges assessed by the freight carrier.

Liftgate Service

Liftgate service is available on many LTL shipments for an additional charge when requested at the time of purchase. Some oversized Canopia products are not eligible for liftgate service.

If liftgate service is required, please contact Luxury Patio Direct before placing your order so we can include the service with your shipment.

Delivery Inspection

Please inspect your shipment immediately upon delivery.

If visible damage is present:

  • Note all damage on the carrier's delivery receipt before signing.
  • Take photographs of the damaged packaging and product whenever possible.
  • Contact Luxury Patio Direct immediately.

If damage is severe, we recommend refusing the shipment. Signing the delivery receipt without noting visible damage may affect the ability to file a freight claim.